Hybrid Client Success & Support Specialist
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-18
Listing for:
ALL-IN Search Group
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
ALL-IN Search Group is assisting a well-established software client in a hybrid Client Success + Client Support role based in Maryland. You will engage proactively with clients (onboarding, adoption outreach) and own escalations that need context beyond KB articles.
You will report to the Product Operations Lead with a dotted line to the VP of Sales & Client Success, and collaborate across CS, Product, and Ops to improve health signals and handoffs.
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