Call Center Representative

Job Description

Weight Not is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the Weight Not headquarters office in Bethesda, MD.

Primary

Duties Include:

• Conduct the initial follow-up on phone and online inquiries, doing preliminary phone screening to ensure medical eligibility.
• Providing basic program details and setting appointments for more comprehensive phone consultations.
• Place outbound follow up calls to prospective members to determine interest in program.
• Answer inbound calls to assist prospective members’ inquiries.
• Respond to email inquiries from prospective members in a timely manner.
• Build member’s interest in the Weight Not program.
• Establish and maintain a good professional relationship with members.

• Minimum 1-2 year’s work experience in a sales or sales related position, ideally including some phone sales.
• Ability to establish rapport and communicate empathetically.
• Candidates will need to have strong interpersonal skills, computers skills, and have the ability to be flexible and willing to adjust to last minute change.
• Demonstrated commitment to high levels of quality, customer service and client satisfaction.