Senior Manager, Credit and Collections

Senior Manager, Credit and Collections page is loaded## Senior Manager, Credit and Collectionslocations:
North Bethesda MD - Corporate Headquarterstime type:
Full time posted on:
Posted Yesterday job requisition :
R21192#
** JOB SUMMARY
** The Senior Manager, Credit & Collections provides strategic and operational leadership for Choice Hotels’ Credit and Collections functions. This role is responsible for managing enterprise-wide credit risk, optimizing cash flow, and ensuring consistent adherence to credit policies across the organization. The Senior Manager partners closely with Finance leadership and cross-functional stakeholders to drive strong financial performance while supporting positive franchise relationships and sustainable business growth.#

** RESPONSIBILITIES**###
** Collections Strategy & Financial Performance
*** Analyze accounts receivable data to identify collection opportunities, leveraging advanced Excel and analytical tools to drive data-informed decisions.
* Develop and oversee collection strategies to reduce aged receivables and improve Days Sales Outstanding (DSO).
* Establish performance metrics and reporting to monitor portfolio health, identify risks, and track progress against targets.
* Oversee account defaults, terminations, and the write-off process for bad debt expense.
* Provide senior-level oversight and guidance on franchisee outreach strategies; support resolution of complex delinquency root causes while balancing risk management and franchise relationships.###
** Strategic Credit Leadership
*** Lead the Credit function, including credit evaluation, approval, monitoring, and ongoing risk management for franchise and corporate accounts.
* Own and continuously enhance credit policies and procedures, ensuring alignment with business objectives, risk tolerance, and industry best practices.
* Ensure consistent application and enforcement of credit policy across all brands and portfolios through governance, controls, and ongoing team accountability; review and approve complex or high-risk credit decisions and exceptions.
* Proactively identify credit risk trends and recommend mitigation strategies to Finance leadership.###
** People Leadership & Talent Development
*** Lead, coach, and develop high-performing Credit and Collections teams through clear expectations, ongoing feedback, and performance management.
* Manage hiring, onboarding, training, and succession planning to build a scalable and engaged team.
* Foster a culture of accountability, continuous improvement, and collaboration.###
** Cross-Functional Partnership
*** Partner with Legal, Franchise Operations, Billing, and Finance to resolve complex credit and collection matters.
* Serve as the escalation point for sensitive, high-impact, or enterprise-risk accounts, including large or multi-property licensees.
* Communicate effectively with internal stakeholders to balance risk management with business and franchise needs.###
** Process Improvement & Innovation
*** Drive continuous improvement and automation across credit and collections workflows, including the evaluation and implementation of AI-enabled solutions.
* Improve efficiency, consistency, and scalability of processes while maintaining strong internal controls.###
** Reporting & Executive Support
*** Prepare and deliver daily, weekly, and monthly reporting, including executive-level summaries and insights.
* Escalate high-risk accounts and emerging trends to Finance leadership with clear, actionable recommendations.
* Support ad hoc analyses and special projects as business needs evolve.#
** QUALIFICATIONS**###
** Employment Experience
*** 8+ years of progressive experience in credit, collections, accounts receivable, or financial operations.
* 5+ years of people leadership experience managing and developing teams.###
** Technical Skills
*** Strong analytical skills with advanced Excel skills, including VLOOKUPs, Power Pivot, and Macros.
* Demonstrated experience developing and enforcing credit policies and managing credit risk.
* Proficient in Microsoft Outlook, PowerPoint, and Word.###
** Additional Skills & Competencies
*** Proven ability to partner cross-functionally and…