Operations Analytics Analyst – Commercial Real Estate

Department Overview

The Debt Operations Compliance & Analytics team supports underwriting, closing, servicing, and asset management by ensuring risk oversight, process integrity, and data‑driven insights across the Debt Operations platform.

• Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other systems.
• Analyze operational, loan‑level, and process data to identify trends, exceptions, risks, and improvement opportunities.
• Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
• Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.
• Maintain process documentation, field dictionaries, change logs, submission checklists, quick‑reference guides, and training materials.
• Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.
• Develop a practical understanding of the commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.
• Perform other duties as assigned.

Attendance is generally required from 8:30am–5:30pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

• Bachelor’s degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field.
• 1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.
• Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred.
• Commercial real estate experience helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or financial services strongly preferred.
• Experience working with cross‑functional teams, business stakeholders, or operational processes preferred.

• Strong interest in commercial real estate, real estate finance, multifamily lending, debt operations, or financial services.
• Proficiency in Excel, including formulas, pivot tables, data cleanup, reconciliations, and structured workbook management.
• Familiarity with BI/visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboards, reports, or visualizations.
• Familiarity with SQL preferred.
• Proficiency using AI tools such as ChatGPT to support analysis, documentation, workflow efficiency, and problem‑solving strongly preferred.
• Ability to learn new systems, data structures, tools, and business processes quickly.
• Clear written and verbal communication skills, including the ability to explain data or system issues to non‑technical stakeholders.
• Ability to show ownership of work, take on new challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness when working with colleagues, stakeholders, and business partners.

Estimated base salary: $60,000 – $70,000 plus discretionary bonus.

• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) + match
• Pre‑tax transit and commuting benefits
• Robust health and wellness program – earn cash rewards and access resources that promote health, engagement, and balance
• Paid maternity and parental leave, as well as other family paid leave programs
• Company‑paid life, short and long‑term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Volunteering and donation matching

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law.

We strive to create a safe place to ask questions, build professional relationships, and develop careers.

Background checks, including questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.