Loan Servicing Controls Analyst – Non-IT

Responsibilities

• Assist the Assistant Vice President of Loan Servicing in ensuring servicing rules are accurately identified, interpreted, implemented, and maintained.
• Proactively monitor industry servicing standards, rule updates, and partner/investor communications.
• Serve as a liaison between Consumer and Mortgage Loan Servicing and external partners.
• Ensure servicing logic is rules-based, accurate and aligned with investor expectations.
• Support Loan Servicing Management in preparing for audits and reviews.
• Collaborate with the AVP of Loan Servicing on rule updates driven by investor, partner, and process changes.
• Work closely with the Consumer and Mortgage Loan Servicing Managers and Technology Department.

• Bachelor’s Degree in a related field preferred.
• Minimum of two years of experience in loan servicing or business rules implementation.
• Configuration and maintenance of business rules in servicing systems.
• Working knowledge of loan servicing platforms and rule configuration tools.
• Experience interpreting and applying servicing rules from external partners, investors and resources.
• Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.
• Understanding of Metro 2 credit reporting and its impact on servicing logic.
• Experience supporting audits, exams, and investor/partner reviews.

• loan servicing
• business rules implementation
• configuration of business rules
• maintenance of business rules
• interpreting servicing rules
• Metro 2 credit reporting
• supporting audits
• supporting exams
• investor reviews
• partner reviews

• collaboration
• communication
• liaison
• proactive monitoring
• attention to detail
• organizational skills
• problem-solving
• analytical skills
• adaptability
• teamwork