AVP, Client Service

Posting Description

Who We Are:

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services—empowering clients to navigate complexity with clarity and confidence.

With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first—our clients, our colleagues, and our communities.

For more information, visit  Wealthspire Advisors LLC, Fiducient Advisors LLC, Wealthspire Retirement, LLC, dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers.

Position Overview

The Client Service, AVP serves as an advanced client service professional supporting advisor teams and clients through complex account operations, onboarding, and ongoing maintenance. This role requires expert-level technical knowledge, excellent client communication skills, and the ability to independently resolve complex issues while ensuring accuracy and timeliness across all custodial work. The Client Service, AVP takes full ownership of client relationships and serves as a subject matter expert for the team.

Key Responsibilities

Client Service & Operations

• Own end-to-end account onboarding for complex clients, including preparation of Advisory Agreements and custodial account agreements
• Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and complex account maintenance
• Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals, and complex transactions
• Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion with independent judgment
• Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
• Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
• Provide proactive communication with clients and advisor teams throughout all account-related matters, anticipating needs and delivering solutions
• Assure accuracy and timeliness of all custodian work
• Independently resolve complex client issues without escalation

Technical Expertise

• Maintain expert-level technical knowledge in operational matters
• Stay current with custodial bulletins, procedures, and industry developments
• Understand and comply with all financial regulations
• Maintain high diligence in client privacy and security
• Demonstrate advanced expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
• Maintain required logs and supporting documentation for compliance-related purposes
• Lead process optimization initiatives to improve operational efficiency

Team Collaboration

• Lead client meetings within areas of expertise
• Provide training and mentorship to Client Service Associates and Senior Client Service Associates
• Provide additive support to Advisor Associates, Lead Advisors, and Service Advisors
• Lead process improvement initiatives and develop best practices
• Proactively document, develop and…