SN Concierge

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

The Clerk / Skilled Nursing Concierge is often the initial contact and first impression that many people have of the Skilled Nursing Center in Sunrise Senior Living. The Clerk / Skilled Nursing Concierge is responsible for clerical duties that support the Skilled Nursing Center’s operations to include but not limited to maintaining medical records system and filing. Responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state and local standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents.

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Oversees the Skilled Nursing Center entry area for visitors, families and guests/residents, extends a warm welcome and greeting.
• Serves as the telephone receptionist for the Skilled Nursing Center while meeting and/or exceeding hospitality and quality service standards.
• Takes complete messages with pertinent information (name, number, message) as appropriate and communicates messages to the intended recipient.
• Assists guests/residents, families, visitors, physicians and Skilled Nursing team members as requested with information, supplies, records and messages.
• Performs clerical duties for the Skilled Nursing Center.
• Documents monthly physician orders on guest’s/resident’s chart.
• Maintains nurses stations including forms, files, drawers and cabinets.
• Sends get well cards to residents in the hospital.
• Orders Memory Flower for any residents that have passed away.
• Sends sympathy cards to families and/or responsible parties as needed.

• Maintains complete and accurate medical records in compliance with Sunrise Senior Living, Federal, State/Provincial, Local regulations and regulatory agencies and the standards of excellence promoted by the American Medical Records Association.
• Ensures proper admissions documentation per admission procedures.
• Assembles and completes all new charts with guest/resident assigned medical records number, name, physician’s name and/or other information pertinent to the guest/resident.
• Maintains guest/resident charts according to Records Procedure Manual to meet regulations and to ensure ease of handling.
• Establishes and maintains a chart alphabetical filing system for both current and discharged guests/residents in the medical records office.
• Manages discharged guest’s/resident’s charts as outlined in Medical Records Procedures Manual; monitors for incomplete records or notes; notifies the Skilled Nursing Administrator or any deficiencies.
• Completes all necessary information in the Death Registry when a resident expires.
• Provides Administration and Nursing leaders with statistical compilation of data as required.

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
• Practices safety procedures at all times including Personal Protective…