Senior Salesforce Technical Project Manager

The Senior Salesforce Technical Project Manager leads enterprise-level Salesforce delivery initiatives

across Salesforce Sales Cloud, Service Cloud and their associated integrations. This role requires a

strong mix of technical delivery leadership, project/program management, and cross-system integration

oversight, with an emphasis on Mule Soft-driven API-led connectivity.

This position acts as the bridge between business stakeholders, Salesforce engineering teams,

integration architects, and external system vendors. You will plan, coordinate, and manage complex

technical implementations, guide solution design discussions, and ensure delivery quality through

structured Agile methodologies, CI/CD governance, and best-practice architecture patterns.

The Senior Salesforce Technical Project Manager provides end-to-end oversight across technical design,

development, testing, deployment, and stabilization—ensuring predictable, high-quality outcomes for a

multi-cloud Salesforce environment and its connected enterprise ecosystem.

• Technical Project Leadership & Execution Oversight:
  Lead multiple Salesforce and integration work streams across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and middleware (Mule Soft).
• Drive planning, estimation, solution walkthroughs, technical task orchestration, and cross-team execution management.
• Review and translate business requirements into actionable technical delivery plans.
• Oversee technical design sessions with Architects, Developers, and Integration Engineers.

• Coordinate with Salesforce Admins, Developers, Dev Ops Engineers, Integration Engineers, Data teams, Security and partner vendor teams.
• Facilitate alignment across parallel work streams (Data, Security, Product, Analytics, Integrations).
• Ensure clear communication of project timelines, risks, decisions, and dependencies.
• Conduct regular 1-on-1s to align individual career goals with organizational needs, identifying growth opportunities for Admins and Developers alike.
• Set clear KPIs and performance benchmarks, providing constructive, real-time feedback to maintain a high-performing engineering culture.
• Ensure team adherence to best practices, standards, and governance processes.

• Ensure technical solutions follow Salesforce best practices, data modeling standards, automation patterns, and platform guardrails.
• Work closely with Solution Architects and Security Architects to validate solution alignment and integration approach.
• Support detailed technical implementation planning, sequence diagrams, and cross-system process mapping.
• Oversee integration execution using Mule Soft (preferred), including API-led architecture, error handling, and orchestration.

• Ensure technical deliverables adhere to CI/CD practices using Git Hub, Gearset, SFDX, automated testing, and environment governance.
• Oversee sandbox strategy, environment syncs, and release sequencing across DEV QA UAT PROD.
• Enforce release governance, quality gates, risk management, and deployment compliance.

• Act as the primary point of contact for program sponsors, product leadership, and senior technical stakeholders.
• Communicate status, risks, and decisions effectively across all levels of the organization.
• Manage external system integrators and vendor partners to ensure performance, quality, and contractual alignment.
• Track project KPIs, delivery velocity, risk registers, RAID logs, and overall program health.

• Bachelor degree in Computer Science, Information Systems, Engineering, or related field.
• 10+ years of experience managing Salesforce or enterprise SaaS technology projects.
• 6+ years of experience as a Technical Project Manager or Program Manager in complex multi-system environments.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and custom solutions.
• Working knowledge of Apex, Flows, Lightning components, Salesforce APIs, and data integrations.
• Experience delivering integration projects using Mule Soft or similar middleware (Snaplogic, Dell Boomi, Informatica etc..).
• Experience with Agile delivery frameworks, CI/CD pipelines, Git branching strategies, and Dev Ops tooling (Git Hub, Gearset, SFDX).
• Demonstrated success managing cross-functional, multi-vendor teams.

• Experience in healthcare, financial services, insurance, or other regulated industries.
• Working knowledge of Health Cloud provider/patient data models and care coordination workflows.
• Certification(s):
  Salesforce Administrator, Salesforce Platform App Builder, CSM, or SAFe certifications.
• Strong background in automation testing frameworks and release governance.
• Experience partnering with global consulting firms or managing large-scale multi-vendor programs.
• Exposure to Enterprise Architecture practices and API governance models.