Cutover Support Specialist; Senior Field Technician – VCS

Required Technical Experience

• Minimum of 12 years with BS/BA;
  Minimum of 10 years with MS/MA;
  Minimum of 7 years with Ph.D., 16 years in lieu of degree

• The candidate will need to be able to obtain a public trust clearance

• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms

• Experience supporting system cutovers, migrations, or technology refresh efforts

• Knowledge of:

  • Telecommunications infrastructure

  • VoIP technologies

  • Cabling standards and power validation

  • Networked voice systems

• Strong troubleshooting and root-cause diagnostic skills

• Experience using test equipment and diagnostic tools in field environments

• Familiarity with operational environments where uptime and reliability are critical

• Excellent technical problem-solving ability

• Strong customer service and communication skills

• Ability to work independently in remote field locations

• Strong documentation and reporting discipline

• High attention to detail and adherence to procedures

• Effective time management and ability to meet deployment timelines

• Team-oriented mindset with ability to collaborate across technical disciplines

• Field-based role supporting operational and technical sites

• Extensive travel (up to 95%)

• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

We are seeking a Senior Cutover Support Specialist to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

This position is located in Bethesda, MD.

• Lead and support site surveys, site preparation, and system installation activities

• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems

• Perform decommissioning of legacy voice communication systems

• Conduct independent system testing and validation to confirm:

  • Power installation compliance

  • Cabling integrity and standards adherence

  • Equipment and site specification alignment

• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure

• Use diagnostic tools to identify and resolve voice, network, and hardware faults

• Support preventive maintenance and system health checks

• Provide on-site customer support and end-user orientation/training as needed

• Maintain accurate technical documentation, service reports, and cutover records

• Ensure compliance with safety protocols, site security, and operational standards

• Coordinate closely with engineers, program teams, and other field technicians during deployment activities