Hardware Support Maintenance Technician III

Overview

100% Onsite Monday-Friday in Bethesda, MD

We are seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices. The ideal candidate is detail-oriented, technically proficient, and comfortable supporting both CONUS and OCONUS missions.

Required: TS/SCI clearance with the ability to obtain a CI polygraph.

• Perform hardware maintenance and minor installations on equipment identified within the task order
• Understand inter-operational relationships of system components to effectively support maintenance services
• Execute minor system tasks, including software loading, system reboots, and operational checks
• Install and integrate new releases, updates, and changes to COTS hardware and software
• Identify, diagnose, and address hardware failures or potential failure indicators
• Operate automated hardware management and diagnostic tools, including remote monitoring systems
• Interpret diagnostic results to maintain, repair, or upgrade hardware systems
• Plan, execute, and recommend preventative maintenance activities (with government approval)
• Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
• Offer technical assistance to field service personnel as needed
• Support mission requirements requiring CONUS and OCONUS travel

• DoD 8570 IAT Level II
• One (1) of the following certifications:
  • CompTIA A+ CE
  • HDI-CSR (Customer Service Representative)
  • HDI-SCD (Support Center Director)
  • HDI-SCA (Support Center Analyst)
  • ITIL Foundation
  • Microsoft Office 365

• High School Diploma or GED + 10+ years of relevant experience
• Associate's Degree + 8+ years of relevant experience
• Bachelor's Degree + 6+ years of relevant experience
• Master's Degree + 4+ years of relevant experience
• PhD + 2+ years of relevant experience

• Experience supporting government or DoD environments
• Familiarity with COTS hardware and enterprise IT systems
• Strong troubleshooting and diagnostic skills
• Ability to work independently in field or remote environments

Equal Opportunity Employer, including disability and protected veteran status