Media Operations Technician Bethesda, MD

Overview

Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces, and event venues. This role focuses on operational support, setup, monitoring, and troubleshooting of media systems for live, virtual, and hybrid meetings and events. The ideal candidate is hands-on, customer-focused, and eager to develop technical skills in a media operations environment.

Responsibilities include, but are not limited to:

• Support live, virtual, and hybrid meetings and events, including setup, operation, and breakdown.
• Provide operational support for video conferencing and unified communications platforms (e.g., Microsoft Teams, Zoom Gov, Webex).
• Assist with audio/video signal flow, equipment configuration, and basic system troubleshooting.
• Operate and support cameras, microphones, speakers, displays, and switching equipment.
• Perform basic installation tasks including mounting displays, running cable, and connecting AV equipment.
• Monitor events and systems during operation and escalate issues as needed.
• Help manage and maintain conference rooms, auditoriums, and shared media spaces.
• Coordinate with engineering, IT, and event stakeholders to ensure smooth execution.
• Maintain an inventory of digital media equipment and coordinate routine maintenance or upgrades.

Qualifications and Skills:

• Requires AA/AS/BS degree in related field and at least 2-5 years of experience supporting audiovisual or media operations environments. Additional experience will be considered in absence of a degree.
• Experience supporting live events or meetings, on-site and virtual.
• Must have working knowledge of UC platforms (Teams, Zoom, Webex, etc.).
• Experience working with professional audio/video equipment.
• Familiarity with AMX, Crestron, Extron, or Cisco video conferencing systems.
• Basic experience with audio or video post-production tools.
• Understanding of AV cabling (CAT6, fiber) and basic termination concepts.
• Exposure to standard IT practices (networking basics, ticketing systems).
• Detail-oriented, proactive, highly organized, and able to prioritize tasks and multi-task.
• Must have a positive and patient customer service attitude.
• Ability to effectively communicate orally and in writing.
• Experience supporting a mid-sized government organization is preferred.
• Must be able to obtain agency suitability clearance.