Desktop Engineer Security Clearance

Position: Desktop Engineer with Security Clearance
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- Description Leidos’ Health Sector is seeking a Desktop Engineer – Junior to work full time onsite in Bethesda, MD Candidates MUST:
Be local to the DC area, willing to work full time onsite in Bethesda, MD AND be a US Citizen or US Person (Green Card Holder) currently located in the UNITED STATES for the current three of five years with the ability to obtain a Public Trust Clearance.

JOB DESCRIPTION The Desktop Engineer – Junior provides Tier 1 and Tier 2 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.

Key Responsibilities
* Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.

* Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment.

* Support mobile and handheld devices, including Android and iOS smartphones and tablets.

* Assist with the deployment of desktop images and applications, including automated deployment tools.

* Perform basic software testing and validation for new or upgraded applications prior to deployment.

* Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed.

* Follow documented procedures to assist with application installations, upgrades, and patches.

* Maintain accurate and up-to-date technical documentation, including system configurations and troubleshooting steps.

* Assist with Active Directory tasks, including user and computer account management and group membership updates.

* Support workstation security configurations, including encryption, antivirus, firewall settings, and patching.

* Participate in desktop virtualization support activities and assist with technology evaluations as assigned.

* Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution.

* Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets. Required Skills & Competencies
* Working knowledge of Windows 11 desktop operating systems.

* Basic understanding of desktop hardware components, peripherals, and printers.

* Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP.

* Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts.

* Strong problem-solving and critical-thinking skills with a willingness to learn.

* Ability to follow procedures, manage multiple tasks, and document work accurately in a high stressed environment.

* Strong verbal and written communication skills with a customer-focused mindset. Required

Education:

* A.A. in Computer Science or related field with 3 years of relevant experience
OR

* B.S. in Computer Science or related field with 2 years of relevant experience

* CompTIA A+, Network+, or Security+ Required Experience
* 3 years of experience providing desktop or technical support in an enterprise or corporate environment.

* Hands-on experience supporting Windows desktops, laptops, and peripherals.

* Experience working in a large organization or government environment is a plus. Highly Desired

Certifications:

* Microsoft entry-level certifications (MCP or equivalent) Desired Skills
* Exposure to macOS support.

* Familiarity with mobile device management (MDM) solutions.

* Basic knowledge of Windows Server environments.

* Prior experience supporting Federal or NIH/HHS environments.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:
January 23, 2026 For…