Desktop Manager

Description

Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD.

Candidate MUST:

be local to the DC area and able to work onsite 5 days a week AND

be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

The Desktop Support Manager is a hands‑on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery.

• Oversee the design, maintenance, and optimization of Windows 11 desktop images.
• Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals.
• Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues.
• Oversee application packaging, testing, validation, and controlled deployments.
• Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management.
• Support and oversee desktop virtualization platforms and endpoint management solutions.
• Participate directly in high‑impact, VIP, or enterprise‑wide incidents.
• Monitor and manage Service Now queues, ticket quality, SLA adherence, and performance metrics.
• Establish and enforce standard operating procedures (SOPs) and documentation standards.
• Ensure accurate asset lifecycle management and hardware refresh planning.
• Coordinate onboarding/offboarding activities in compliance with security policies.
• Lead root cause analysis efforts and drive preventative solutions.
• Maintain compliance with Federal, NIH, or other regulatory standards where applicable.
• Ensure adherence to enterprise security baselines and configuration standards.
• Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness.
• Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.
• Support audit responses and documentation requirements.
• Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1‑Tier
  3).
• Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.

• Bachelor's degree in computer science or related field (or equivalent experience).
• 7+ years of enterprise desktop support experience.
  • Or AA with 9 years of experience
• 3+ years of leadership or supervisory experience.
• Strong hands‑on expertise with:
  • Windows 11 enterprise environments
  • Active Directory, Group Policy, DNS/DHCP fundamentals
  • Endpoint security controls (encryption, AV, firewall, patching)
  • Image creation and automated deployment tools
  • Service Now or similar ITSM platform
• Experience operating in secure, regulated, or government environments.
• Strong troubleshooting and root cause analysis skills.
• Excellent written and verbal communication skills.

One or more of the following certifications:

• CompTIA Security+, Network+, or equivalent
• ITIL Foundation (preferred)
• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

• Experience supporting Federal, NIH, or HHS environments.
• Experience managing desktop virtualization environments.
• ITIL Foundation certification.
• Microsoft enterprise certifications.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:
February 12, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: $65,650.00 - $

The Leidos pay range for this job level is a general…