Program Analyst, Senior – Technical Field Service Operations

Overview

This role is ideal for a senior-level operations leader who understands how to manage technical field teams, keep deployments on track, and ensure systems are installed, maintained, and transitioned with high quality and operational discipline.

Job Title:

Senior Program Analyst, Technical Field Service Operations

Level: Senior
Openings: 3

Start Date:

ASAPP
Priority:
Immediate
Travel: ~50%

• Lead and supervise teams of field technicians performing:
• Equipment installation
• System repairs and maintenance
• Site upgrades and technical service activities

• Direct workforce planning and technician scheduling
• Monitor field performance, productivity, and KPIs

• Support planning and execution of:
• Site surveys
• Site preparation activities
• System installations
• System cutovers
• Legacy equipment disposition

• Ensure field work aligns with program schedules and customer requirements

• Serve as the escalation point for complex technical issues
• Ensure troubleshooting and problem resolution are handled effectively
• Support training and technical development of field personnel

• Manage scheduling, logistics coordination, and inventory/asset tracking
• Oversee service quality and ensure work meets technical and safety standards
• Ensure compliance with safety policies and regulatory requirements
• Identify and implement process improvements to enhance operational efficiency

• Maintain strong customer relationships and ensure service satisfaction
• Coordinate with program teams, logistics, and technical stakeholders
• Provide status updates and operational reporting to leadership

• Must have the ability to obtain a Public Trust clearance.
• Minimum of 12 years with BS/BA;
  Minimum of 10 years with MS/MA;
  Minimum of 7 years with Ph.D., 16 years in lieu of degree
• Experience managing technical field service operations
• Background in overseeing installation, repair, and maintenance of technical equipment or systems
• Experience leading teams of technicians in field environments
• Familiarity with system deployments, site readiness, and cutover activities
• Experience managing technical escalations and troubleshooting efforts
• Knowledge of inventory and asset management processes

• Strong leadership and team supervision experience
• Excellent organizational and time-management skills
• Ability to manage multiple priorities in fast-paced environments
• Strong problem-solving and decision-making abilities
• Effective cross-functional coordination skills
• Strong written and verbal communication skills
• Customer-focused mindset

• Field-focused operational leadership role
• Combination of on-site and coordination responsibilities
• Travel required (~50%) to support site operations