Desktop Engineer; Jr

Desktop Engineer (Jr.)

Bethesda, MD

Pay From: $75,000 per year

• Public Trust Clearance
• Working knowledge of Windows 11 desktop operating systems as well as hands‑on experience supporting Windows desktops, laptops, and peripherals.
• Basic understanding of desktop hardware components, peripherals, and printers.
• Familiar with Windows infrastructure/networking concepts (Active Directory, DNS, and DHCP).
• Understand endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts.
• 3 years of experience in desktop or technical support in an enterprise or corporate environment.
• Exposure to macOS support.
• Familiarity with mobile device management (MDM) solutions.
• Basic knowledge of Windows Server environments.
• Prior experience supporting Federal or NIH/HHS environments.
• CompTIA A+, Network+, or Security+.
• B.S. in Computer Science or related field with 2 years of relevant experience.

• Tier 1 and Tier 2 desktop support.
• Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.
• Provide support for workstations, laptops, printers, and peripherals in a Windows networked environment.
• Perform software testing and validation for new or upgraded applications prior to deployment.
• Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed.
• Follow documented procedures to assist with application installations, upgrades, and patches.
• Maintain technical documentation, including system configurations and troubleshooting steps.
• Assist with Active Directory tasks, including user and computer account management and group membership updates.
• Support workstation security configurations, including encryption, antivirus, firewall settings, and patching.
• Virtualization support activities and assist with technology evaluations as assigned.
• Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.