Desktop Manager Security Clearance

Position: Desktop Manager with Security Clearance
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- Description Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD. Candidate MUST: be local to the DC area and able to work onsite 5 days a week AND be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment.

This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery. Responsibilities
* Oversee the design, maintenance, and optimization of Windows 11 desktop images.

* Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals.

* Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues.

* Oversee application packaging, testing, validation, and controlled deployments.

* Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management.

* Support and oversee desktop virtualization platforms and endpoint management solutions.

* Participate directly in high-impact, VIP, or enterprise-wide incidents.

* Monitor and manage Service Now queues, ticket quality, SLA adherence, and performance metrics.

* Establish and enforce standard operating procedures (SOPs) and documentation standards.

* Ensure accurate asset lifecycle management and hardware refresh planning.

* Coordinate onboarding/offboarding activities in compliance with security policies.

* Lead root cause analysis efforts and drive preventative solutions.

* Maintain compliance with Federal, NIH, or other regulatory standards where applicable.

* Ensure adherence to enterprise security baselines and configuration standards.

* Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness.

* Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.

* Support audit responses and documentation requirements.

* Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1–Tier
3).

* Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.

Required Qualifications
* Bachelor’s degree in computer science or related field (or equivalent experience).

* 7+ years of enterprise desktop support experience.

* Or AA with 9 years of experience

* 3+ years of leadership or supervisory experience.

* Strong hands-on expertise with:

* Windows 11 enterprise environments

* Active Directory, Group Policy, DNS/DHCP fundamentals

* Endpoint security controls (encryption, AV, firewall, patching)

* Image creation and automated deployment tools

* Service Now or similar ITSM platform

* Experience operating in secure, regulated, or government environments.

* Strong troubleshooting and root cause analysis skills.

* Excellent written and verbal communication skills. Required Certifications One or more of the following certifications:
* CompTIA Security+, Network+, or equivalent

* ITIL Foundation (preferred)

* Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications
* Experience supporting Federal, NIH, or HHS environments.

* Experience managing desktop virtualization environments.

* ITIL Foundation certification.

* Microsoft enterprise certifications.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting:
February 12, 2026 For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as…