Executive Support Manager

** Additional Information*
* ** Job Number*
* ** Job Category
** Information Technology

** Location
* * Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Pay Range:**  $96,000-$145,500 annually

** Bonus Eligible:
** Y

** JOB SUMMARY*
* The Executive Support Manager is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO and executive stakeholders at Marriott International Headquarters. This role provides direct support for the CEO's office, ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.

In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and Global Technology (GT) teams to develop and deliver services that effectively address the needs of the Marriott executive community.

This role requires flexibility to handle executive support needs that may arise outside of traditional business hours, and may require travel.

** CANDIDATE PROFILE*
* Education and Experience

Required:

+ Bachelor's Degree in Information Technology or equivalent combination of education, technical training, or work/military experience.

+ 5+ years of experience in executive or VIP technical support

+ 3+ years of IT management experience and demonstrated expertise supporting executive-level customers.

+ Advanced understanding of enterprise IT environments (Windows, macOS, mobile, conferencing solutions, cybersecurity best practices).

+ Exceptional troubleshooting skills and the ability to resolve complex issues under pressure.

+ Excellent verbal and written communication, capable of conveying technical information to non-technical audiences and C-suite executives.

+

Experience with IT service management (Service Now), remote support tools, incident escalation, and ITIL or similar frameworks.

+ High degree of discretion, professionalism, and commitment to confidentiality.

+ Industry certifications such as ITIL, HDI, or PMP are highly desirable.

+ Technical depth and hands-on troubleshooting

+ Leadership and team development

+ Strategic thinking and proactive problem solving

+ Exceptional customer service and interpersonal skills

+ Professionalism and empathy in all interactions, with a customer-centered mindset.

+ Adaptability and resilience in the face of changing priorities or unexpected challenges

+ Keen attention to detail and commitment to quality

+ Innovative thinking and a passion for continuous learning

+ Integrity, discretion, and sound judgment when handling confidential information

+ Professional demeanor and strong leadership skills

+ Ability to manage stressful situations in a calm, courteous, and confident manner

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment

+ Ability to utilize metrics and data to improve service quality and team performance

+ Passion for IT and eagerness to stay current with changing technology practices

Other Skills, Attributes and

Experience:

** CORE WORK ACTIVITIES*
* ** Executive Support Operations:*
* + Serve as the direct technical advisor and primary technical point of contact for the CEO and executive leadership, providing swift, discreet resolution of complex technical issues across devices, platforms, and environments and ensuring a superior technology experience.

+ Collaborate with GT teams to coordinate rapid incident response, ensuring minimal disruption for issues affecting the executive community.

+ Act as an escalation point for executive technical matters, coordinating with business customers, service providers, and GT teams to exceed service expectations.

+ Collaborate with GT teams to manage and track software deployments/upgrades, and anticipate technology needs for executives.

+ Build strong relationships with executive…