Vice President, Global Networks

JOB SUMMARY

The Vice President, Global Networks is a technology executive responsible for leading Marriott International's global network services organization. Validates that value is achieved as anticipated from the in/out sourced network services, that overall services and the service levels are maintained and continually improved, that any problems with the day-to-day delivery of services are minimized. Manages the performance compliance to the service level agreements (SLAs) through regular performance reporting, monitoring of service level infractions and developing new SLAs and metrics as needed.

Oversees the planning and forecasting of service consumption, quality of service and customer satisfaction.

Leads the team that is responsible for effective executive/management level relationships to facilitate a two-way flow of information around strategies, priorities and issues. Facilitates the highest level of service availability and efficiency as benchmarked against industry standards and consistent with Global Technology goals.

CANDIDATE PROFILE

Required

* Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related technical field

* 12+ years of network service leadership experience

* 8+ years' experience in running a data service organization

* 5+ years' experience in running a voice service organization

* Direct management of cross functional, sourced, or matrixed teams

* Demonstrated success leading large, multi-disciplinary global network services organizations

* Strong experience partnering with cybersecurity teams to deliver secure by design platforms

* Proven ability to influence senior executives and lead transformation in complex, matrixed enterprises

* Strong financial acumen with experience managing large technology budgets and vendor portfolios in excess of $20M

Preferred

* Graduate degree

* Demonstrated success leading globally distributed teams across regions and cultures

* Hospitality, consumer, or highly regulated industry experience

* Demonstrated success leading large-scale initiatives/transformations

* Proven management experience in strategic planning and budgeting within one or more business groups

* Experience with and knowledge of IT outsourcing activities in a managed services environment

* Strong understanding of ITIL v3 Framework

* Good process management, negotiating, influencing and problem resolution skills

* Proven ability to effectively prioritize and execute tasks in a high-pressure environment

* Experience in business systems and process planning

* Knowledge of business environment, service requirements and hospitality culture

* Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

* Solid understanding of IT financial structures and ability to manage corporate financial practices and standards - including drivers of process costs

* Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

* Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

* Experience in security activities including proactive and reactive efforts

CORE WORK ACTIVITIES

* Global Network Services Leadership

* Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services

* Provides technical leadership, oversight, standardization and validation of the overall network architecture and effectiveness of the infrastructure servers

* Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality.

* Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services

* Network Service Technologies include:

* Network Load Balancers

* Dynamic Host Connection Protocol (DHCP)

* Network Access Control (NAC)

* Network Routers and LAN Switches

* Global Traffic Management

* Content Delivery Networks

* Network Capacity Management

* Telecom Vendor Management

* VOIP, SIP, SSB technologies and delivery methodologies

* PBX technologies

* Voicemail technologies

* Understand the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.

* Provide Documents with a focus on how server services will be leveraged in the solution architecture.

* Participate in the evaluation and selection of infrastructure service products.

* Work closely with the enterprise architect to ensure alignment of plans with what is being delivered.

* Institute governance based on best practices and ensure proper alignment to projects and major initiatives

* Sponsor analysis of the current…