Senior Engineer, Device Hardware & Fleet

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The Senior Engineer, Device Hardware & Fleet Platform is responsible for ensuring reliability, performance, and scalability of a large, distributed fleet of Android devices deployed in Rideshare environments. This role combines hardware engineering, device troubleshooting, and fleet reliability ownership to maintain high uptime across 200K+ devices. The engineer partners with software, device management, and operations teams to diagnose issues, improve hardware standards, and optimize device performance in real‑world conditions.

This role also owns evaluation and implementation of enterprise device management (MDM/EMM) solutions to enable remote diagnostics, improve update reliability, and scale device operations. The position requires strong technical judgment, cross‑functional collaboration, and ownership of device platform strategy.

• Own end-to-end hardware performance and reliability of Android device fleet, including monitoring, diagnostics, and issue resolution.
• Lead hardware troubleshooting and root cause analysis for field issues (battery, thermal, display, connectivity, power).
• Evaluate, implement, and optimize enterprise MDM/EMM solutions (e.g., Esper) to improve remote access, observability, and OTA update reliability.
• Define and validate hardware standards and specifications for new device models; conduct benchmarking and certification.
• Partner with Android software, backend, and device management teams to resolve hardware‑software integration issues.
• Manage vendor relationships (OEMs, hardware suppliers, MDM providers), including evaluation, escalation, and performance management.
• Evaluate tradeoffs between GMS‑certified and non‑GMS devices, including impact on application compatibility, update delivery, operational complexity, and total cost of ownership.
• Drive hardware lifecycle strategy including procurement guidance, failure tracking, replacement strategy, and end‑of‑life planning.
• Review and validate compatibility of ancillary equipment (e.g., charging systems, mounts, cables) to ensure reliable device operation in field environments.

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Computer Engineering, Electrical Engineering, or related field (Preferred).
• 4-7 years Experience in hardware engineering, device reliability, IoT/edge systems, and Android based devices (tablets, phones, embedded systems) (Required).
• 4-7 years experience Hands‑on experience troubleshooting hardware issues in production environments (battery, thermal, connectivity, etc.) (Required).
• 4-7 years Experience with Google Mobile Services (GMS) certification requirements and Android device compliance (CTS, GTS, VTS) (Required).
• 4-7 years Experience with MDM/EMM platforms (e.g., Esper, Air Watch, Intune) including device control and OTA updates (Required).
• 4-7 years Experience working with external hardware vendors/OEMs and managing device quality (Required).

• Hardware Troubleshooting & Diagnostics:
  Deep expertise diagnosing hardware issues across power, battery, thermals, display, and connectivity.
• Android Device Ecosystem:
  Understanding of Android OS, firmware, drivers, and hardware‑software interaction.
• Android Certification & Compliance:
  Understanding of GMS certification processes (CTS, GTS), Play Services dependencies, and implications of non‑GMS devices on functionality, updates, and scalability.
• Device Management Platforms (MDM/EMM):
  Experience implementing and managing enterprise device platforms, including remote…