Senior Engineer Device Hardware Fleet

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The Senior Engineer, Device Hardware & Fleet Platform is responsible for ensuring reliability, performance, and scalability of a large, distributed fleet of Android devices deployed in Rideshare environments. This role combines hardware engineering, device troubleshooting, and fleet reliability ownership to maintain high uptime across 200K+ devices. The engineer partners with software, device management, and operations teams to diagnose issues, improve hardware standards, and optimize device performance in real-world conditions.

This role also owns evaluation and implementation of enterprise device management (MDM/EMM) solutions to enable remote diagnostics, improve update reliability, and scale device operations. The position requires strong technical judgment, cross-functional collaboration, and ownership of device platform strategy.

• Own end-to-end hardware performance and reliability of Android device fleet, including monitoring, diagnostics, and issue resolution.
• Lead hardware troubleshooting and root cause analysis for field issues (battery, thermal, display, connectivity, power).
• Evaluate, implement, and optimize enterprise MDM/EMM solutions (e.g., Esper) to improve remote access, observability, and OTA update reliability.
• Define and validate hardware standards and specifications for new device models; conduct benchmarking and certification.
• Partner with Android software, backend, and device management teams to resolve hardware‑software integration issues.
• Manage vendor relationships (OEMs, hardware suppliers, MDM providers), including evaluation, escalation, and performance management.
• Evaluate tradeoffs between GMS‑certified and non-GMS devices, including impact on application compatibility, update delivery, operational complexity, and total cost of ownership.
• Drive hardware lifecycle strategy including procurement guidance, failure tracking, replacement strategy, and end-of-life planning.
• Review and validate compatibility of ancillary equipment (e.g., charging systems, mounts, cables) to ensure reliable device operation in field environments.

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Computer Engineering, Electrical Engineering, or related field (Preferred).
• 4-7 years experience in hardware engineering, device reliability, IoT/edge systems, and Android based devices (tablets, phones, embedded systems) (Required).
• 4-7 years experience hands‑on troubleshooting hardware issues in production environments (battery, thermal, connectivity, etc.) (Required).
• 4-7 years experience with Google Mobile Services (GMS) certification requirements and Android device compliance (CTS, GTS, VTS) (Required).
• 4-7 years experience with MDM/EMM platforms (e.g., Esper, Air Watch, Intune) including device control and OTA updates (Required).
• 4-7 years experience working with external hardware vendors/OEMs and managing device quality (Required).

• Hardware Troubleshooting & Diagnostics: deep expertise diagnosing hardware issues across power, battery, thermals, display, and connectivity.
• Android Device Ecosystem: understanding of Android OS, firmware, drivers, and hardware‑software interaction.
• Android Certification & Compliance: understanding of GMS certification processes (CTS, GTS), Play Services dependencies, and implications of non‑GMS devices on functionality, updates, and scalability.
• Device Management Platforms (MDM/EMM): experience implementing and managing enterprise device platforms, including remote access and OTA…