Corporate Trainer, IT; Digital Learning & Technology Enablement

Position: Corporate Trainer, IT (Digital Learning & Technology Enablement)
** 29416 *
* *
* Job Title:

*
* Corporate Trainer, IT (Digital Learning & Technology Enablement)

*
* Location:

*
* MD - Bethesda

*
* Job Description:

*
* Westat is a leader in research, data collection and analysis, technical assistance, evaluation, and communications. Our evidence-based findings help clients in government and the private sector accelerate advancements in health, education, transportation, and social and economic policy. Our dedication to improving lives through research and our approach to projects grounded in investigative curiosity, statistical and data rigor, adaptive methods, and advanced technology are why clients find exceptional value in our work.

Westat is seeking a Corporate Trainer, IT who will design, develop, and deliver innovative, scalable, and engaging learning experiences that elevate Westat employees' technical and professional proficiency. This role combines instructional design expertise with modern digital learning tools to support enterprise technology adoption and workforce readiness. This role will also develop corporate training in conjunction with Human Resources and other key departments.

This position has a hybrid work arrangement that requires 4 days per week on-site at our office in Bethesda, Maryland.

*
* Job Responsibilities:

*
* Training Design & Development

-    Design, develop, and maintain interactive, multimedia training solutions using modern authoring platforms (e.g., Articulate 360, Rise, Storyline, Adobe Captivate)

-    Create high-quality learning assets, including eLearning modules, microlearning content, simulations, job aids, videos, and guided walkthroughs

-    Ensure training content aligns with adult learning principles, accessibility standards, and user-centric design

-    Partner with leadership and business stakeholders to assess training needs, identify skill gaps, and align learning strategies with organizational priorities.

-    Design role-based and persona-driven learning paths to support technology adoption across the enterprise

Training Delivery & Facilitation

-    Deliver engaging and high-impact training across multiple formats, including virtual instructor-led (VILT), classroom, hybrid, and self-paced digital learning

-    Facilitate sessions for all employee levels, including senior leadership, focusing on enterprise tools, cybersecurity, and best practices

-    Leverage modern tools (e.g., polls, breakout rooms, interactive simulations) to increase engagement and retention

Training Effectiveness & Continuous Improvement

-    Measure training effectiveness using KPIs, learner analytics, surveys, and performance metrics

-    Continuously optimize content and delivery methods based on learner feedback, data insights, and emerging technologies

-    Incorporate modern learning trends such as microlearning, blended learning, and just-in-time training

Adoption & End-User Support

-    Support enterprise initiatives (e.g., M365, Box, Service Now, security tools) through training, onboarding programs, and adoption campaigns

-    Provide white-glove support and coaching for executives and high-impact user groups as needed

-    Enable employees to apply new skills through hands-on learning, real-world scenarios, and guided practice

Collaboration & Stakeholder Engagement

-    Work closely with TDS teams, HR, and business leaders to ensure training programs drive adoption, improve productivity, and support organizational transformation efforts

-    Contribute to change management and communication strategies for major technology rollouts

Continuous Learning & Innovation

-    Stay current with emerging technologies, enterprise tools, and digital learning innovations

-    Continuously evaluate and integrate new approaches to enhance learning effectiveness and user experience

** Basic Qualifications*
* -    Bachelor's degree

-    A minimum of 3 years of experience in corporate IT training, instructional design, or digital learning development

-    Demonstrated experience with eLearning authoring tools such as:

o    Articulate 360 (Storyline, Rise)

o    Adobe Captivate

o    Video creation/editing tools (e.g., Camtasia, Adobe Creative Suite)

-    Strong knowledge of enterprise technologies such as Microsoft 365, Box, Service Now, Adobe Acrobat, and collaboration platforms

- Experience with Learning Management Systems (LMS) and reporting/analytics tools

** Preferred Qualifications*
* -    Familiarity with Service Now Knowledge Management and workflow-driven training integration

-    Certifications in Instructional Design, ATD, or eLearning development

-    Experience supporting enterprise change initiatives or large-scale technology rollouts

-    Demonstrated experience with adult learning principles and theories

-    Proven presentation and project management skills, with a keen eye for detail

-    Experience in group & virtual facilitation and team coaching with a track record of improving overall performance

-    Strong analytical skills with experience using learning metrics and feedback to improve…