Senior ServiceNow; SNOW Scrum Master – TS​/SCI CI Poly

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Bethesda, MD, US

30+ days ago Requisition

Salary: $ Annually

Senior Service Now (SNOW) Scrum Master – TS/SCI CI Poly

Department: Government Customer – Bethesda

Location: Bethesda, MD

ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION

We are seeking a highly experienced Senior Service Now (SNOW) Scrum Master to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a seasoned agile leader with deep expertise in Scrum methodologies and the Service Now platform, capable of driving delivery excellence across complex, multi-contractor environments.

The Senior SNOW Scrum Master will play a pivotal role in facilitating agile processes, coordinating cross-functional teams, and ensuring the successful delivery of scalable, mission-aligned solutions. This position requires strong leadership, exceptional communication skills, and the ability to effectively engage with senior IC leadership and enterprise stakeholders.

Key Responsibilities

• Act as the Scrum Master for projects utilizing the Service Now (SNOW) platform, ensuring adherence to Scrum principles, roles, and best practices.
• Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
• Optimize team performance by managing velocity, tracking capacity, and ensuring timely delivery of sprint commitments and milestones.

Collaboration with Leadership & Stakeholders

• Engage closely with senior IC leadership to align project execution with mission priorities and strategic objectives.
• Collaborate across contractor teams and enterprise stakeholders to ensure effective communication, coordination, and conflict resolution.
• Foster alignment between multiple teams supporting interconnected efforts across contracts.
• Manage project scope, schedule, and performance to ensure successful delivery of objectives.
• Identify risks, dependencies, and blockers early, and implement mitigation strategies to maintain project momentum.
• Provide regular status updates, metrics, and reporting to senior leadership, highlighting progress, risks, and improvement opportunities.

Service Now (SNOW) Platform Expertise

• Guide teams in leveraging and expanding Service Now capabilities to support mission needs.
• Coordinate platform updates, enhancements, and new feature implementations in collaboration with technical teams and IC leadership.
• Utilize SNOW tools (e.g., VTB boards) to track progress, manage workloads, and report performance metrics.

Mentorship and Team Empowerment

• Serve as a servant leader and mentor, promoting a culture of accountability, transparency, and continuous improvement.
• Coach team members on agile principles and ensure consistent application across all work streams.
• Enable high-performing teams through effective facilitation, support, and leadership.

• Active TS/SCI clearance with CI Polygraph (required).
• Minimum of 13 years of relevant professional experience, including at least 5 years as a Scrum Master in an agile environment.
• Strong expertise in agile methodologies, Scrum practices, and servant leadership within complex, mission-driven environments.
• Demonstrated experience using Service Now (SNOW), including managing VTB boards or equivalent agile tracking tools.
• Proven ability to engage with senior IC leadership, delivering clear, concise updates and facilitating strategic discussions.
• Exceptional communication and interpersonal skills, with the ability to collaborate across multi-contractor and cross-functional teams.
• Strong problem-solving skills with a proactive approach to identifying risks and aligning teams to mission objectives.
• Associate Degree + 10 years of relevant experience
• Bachelor’s Degree + 8 years of relevant experience
• Master’s Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience

• Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).
• Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.
• Experience working across multiple contractor teams in a consultative or enterprise environment.
• Understanding of enterprise-scale delivery and coordination across diverse stakeholder groups.

Tenica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.