Information Technology Support Engineer

Job Title:

IT Support Engineer

Location:

Bethesda, MD (Hybrid 2-3/Days work from office) Duration:
Contract/Full Time Role summary

Deliver end-user IT support and service-desk operations, administering cloud and SaaS identity, endpoints and access for a fully distributed workforce.

• Provide tier 1-2 support, endpoint management and onboarding/offboarding.
• Administer SaaS and cloud identity/access (SSO, MFA) and IT asset management.
• Build automation and scripts to streamline support and provisioning workflows.
• Service Desk lead track: manage queue, SLAs, ticketing operations and a small support team.

• Familiarity with cloud/SaaS administration (incl. AWS), scripting for automation (Python/Power Shell), and basic SQL for reporting and ticket analytics.
• MDM/endpoint tools (Jamf, Intune).
• Identity platforms (Okta, Google Workspace).

At Sonata, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build never seen before solutions to some of the world’s toughest problems. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.