Information Management Analyst - Sharepoint and Power Platform

ICF is seeking an experienced Information Management Analyst (Specifically SharePoint and Power Platform) to provide hands‑on technical and operational support for its NIH OCIO client. This role supports day‑to‑day operations by administering and enhancing SharePoint Online sites, developing Power Platform solutions, performing Excel‑based data analysis, and creating well‑documented workflows to support efficient, compliant operations. This position requires periodic onsite presence at our client location in Bethesda, Maryland.

• SharePoint Online site administration and enhancement – Build, configure, and maintain SharePoint Online sites, pages, lists, libraries, permissions, views, and navigation. Support content updates, site organization, modernization, migrations, and quality assurance activities as needed.
• Power Platform solution development and sustainment – Design, build, enhance, and maintain low‑code solutions using Power Apps, Power Automate, Power BI, and Microsoft Forms to streamline business processes, automate approvals, support data collection, and improve reporting visibility for OCIO stakeholders.
• Requirements gathering and process analysis – Collaborate with federal staff and project team members to understand business needs, clarify current‑state processes, identify inefficiencies, and translate requirements into practical SharePoint and Power Platform solutions.
• Excel‑based data analysis and reporting – Perform data aggregation, validation, and analysis using advanced Excel functions such as pivot tables, lookups, formulas, and other analytical tools. Transform disparate data inputs into clear, actionable reports, dashboards, and summaries that support management insight and decision‑making.
• Website and content management support – Edit, format, and publish content for internal and public‑facing web environments, ensuring information is accurate, current, and organized in a user‑friendly manner. Support content refreshes, page updates, and basic website maintenance activities; familiarity with Drupal is required.
• Workflow documentation and process improvement – Develop and maintain clear workflow diagrams, standard operating procedures, job aids, and other documentation to support repeatable, efficient, and compliant operations. Recommend improvements to existing processes and help implement more streamlined approaches using Microsoft 365 tools.
• Testing, troubleshooting, and user support – Conduct solution testing, validate functionality, troubleshoot issues, and support user acceptance activities to ensure tools perform as intended. Provide responsive support to end users and resolve technical and content‑related issues.
• Governance, coordination, and stakeholder engagement – Work closely with NIH OCIO stakeholders and ICF team members to align solutions with organizational priorities, governance practices, and operational needs. Maintain sound information management practices, support adoption of collaboration tools, and communicate status, risks, and recommendations clearly to project leadership.

• Required Qualifications
  • Bachelor’s degree
  • 5+ years of experience supporting SharePoint Online site administration, content management, permissions, lists, libraries, and page updates.
• Additional Qualifications
  • Hands‑on experience developing or supporting solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Microsoft Forms.
  • Advanced Excel skills, including pivot tables, lookups, formulas, and data analysis for reporting and operational decision‑making.
  • Experience documenting workflows, standard operating procedures, and business processes in a clear, organized manner.
  • Strong communication and stakeholder engagement skills, with the ability to work effectively with federal clients and cross‑functional teams.
  • Ability to work onsite periodically in Bethesda, Maryland.
• Preferred Qualifications
  • Experience supporting federal clients, preferably within the National Institutes of Health or other HHS operating divisions.
  • Familiarity with Drupal or other website content management systems for public‑facing web updates.
  • Knowledge…