FLEX Technology Analyst, ServiceNow Developer
Job in
Bethesda, Montgomery County, Maryland, 20814, USA
Listed on 2026-07-02
Listing for:
Marriott
Full Time, Seasonal/Temporary
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
* ** Job Number*
* ** Job Category
** Information Technology
** Location
* * 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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** Schedule
* * Full Time
** Located Remotely?
** Y
** Position Type
** Management
** Pay Range:** $41.97-$63.46 per hour
** Expiration Date:
** 06/30/2026
This is a temporary position.
JOB SUMMARY
The Technology Analyst, Service Now Developer plays a key role in advancing Marriott's IT Service Management capabilities by designing, configuring, and enhancing scalable solutions that improve operational efficiency and user experience. This position partners closely with architects, analysts, and business stakeholders to translate needs into effective platform capabilities, automation, reporting, and data-driven improvements. The ideal candidate brings strong technical expertise, a continuous improvement mindset, and the ability to deliver high-quality solutions that support enterprise service delivery, strengthen platform performance, and enable long-term business value.
CANDIDATE PROFILE
Education and Experience
_Required_
+ Bachelor's degree in Information Technology, Computer Science or a related field
+ Service Now Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent
+ 5+ yrs of hands-on experience with Service Now ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)
_Preferred_
+ Ability to design and execute ITSM process improvements that align with business objectives and industry best practices
+ Knowledge of orchestration for Automating IT Processes
+
Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes business rules, security rules and workflow development with workflow studio and flow designer
CORE WORK ACTIVITIES
+ Architectural Expertise:
Design scalable, reliable and high performance Service Now solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goals
+ Solution Configuration:
Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective Service Now configurations. Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practices.
+ Development:
Develop with workflow studio, flow designer, business rules and service catalog development.
+
Innovation: Encourage innovation within the Service Now team. Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements.
+
Testing and Quality Assurance:
Develop Service Now configuration test plans and validate functionality, data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes.
+ Data Migration & Data Integration:
Develop and document data migration and integration strategies as required to support ITSM processes. Ensure data accuracy, consistency, and lineage across key datasets (e.g., CMDB/CIs, services, users, groups, SLAs/OLAs).
+ Data Analysis:
Conduct data analysis on service, ticket, and configuration item (CI) data to support data quality and continual improvement initiatives.
+ Reporting:
Development of custom reporting tables to support business requirements for reporting and analytics.
+ Documentation:
Creating and maintaining technical documentation, including design documentation, configurations, and user guides.
+ Jira story writing:
Draft clear, testable user stories in Jira, including acceptance criteria and definition of done, to support Agile delivery and ensure shared understanding across technical and business stakeholders.
+ Technical knowledge:
+ ITSM applications and their capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) including workflows, SLAs, assignments, and notifications.
+ Service Portal and/or Employee Center experience (catalog items, knowledge, widgets/components) to…
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