Systems Analyst in Bethesda, Maryland

Systems Analyst - Service Now

We are seeking a highly motivated and detail-oriented professional to join our client (Fortune 100 Hospitality) in support of a dynamic Service Now deployment initiative. In this role, you will serve as a critical bridge between business stakeholders and technical development teams, ensuring that complex business needs are accurately translated into clear, actionable technical specifications. You will play a key role in driving the success of the deployment by contributing to documentation, testing, collaboration, and continuous process improvement efforts.

This is an excellent opportunity for a technically skilled individual who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality solutions.

- Analyze business needs and translate them into detailed technical specifications to support a Service Now deployment

- Leverage experience with Service Now workflows and reporting to inform and enhance technical solutions

- Create comprehensive technical specification documents for development teams

- Refine user stories and use cases into detailed technical specifications

- Maintain and manage updates to all documentation as requirements evolve

- Work closely with Service Now developers to ensure full understanding of technical specifications

- Assist in troubleshooting technical issues during the development phase

- Develop and execute test cases based on functional and technical specifications

- Support the testing phase to validate that delivered products meet specified requirements

- Identify opportunities for process improvements in requirement gathering and documentation

- Contribute to the development of best practices and standards for technical documentation and processes

- Excellent written and verbal communication skills with the ability to convey complex technical concepts clearly

- Strong documentation skills with attention to detail and accuracy

- Ability to collaborate effectively with cross-functional teams including developers and business stakeholders

- Analytical and problem-solving skills with a focus on process improvement

- Ability to manage multiple priorities and adapt to evolving requirements in a fast-paced environment

- 3+ years gathering, analyzing, and translating business requirements into technical specifications

- 2+ years experience with Service Now workflows and reporting

- 1+ years experience developing and executing test cases and supporting validation efforts

- Service Now Certified System Administrator (CSA) or equivalent certification preferred

- Relevant certifications in business analysis, such as the Certified Business Analysis Professional (CBAP), are a plus