End-User Support Operations Lead; ITIL/SLA
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-07-04
Listing for:
Dynanet Corporation
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
Dynanet Corporation is seeking an EUS Operations Lead to oversee End-User Support operations for approximately 3,000 end-users. You will lead a three-tiered Service Desk and manage technicians and engineers, ensuring compliance with IT Service Management standards.
The ideal candidate will have over 10 years of IT operations experience, with a strong background in managing service desk teams and implementing ITIL processes. We provide competitive compensation, medical and dental insurance, and a 401(k) retirement plan with matching.
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