ServiceNow Systems Architect

Overview

Job Title:

Service Now Systems Architect

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

• Lead end-to-end architecture, design, and implementation of complex Service Now solutions
• Serve as the technical lead, evaluating deep architectural fit, integration complexity, and whether out-of-the-box functionality meets requirements
• Identify must-have vs. nice-to-have features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings
• Develop and implement standards for the acquisition, use and maintenance of technology
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Establish and enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins to match Service Now’s breadth
• Architect integrations with third-party technologies and act as a subject matter expert on platform capabilities
• Lead in the creation of architectural blueprints and technical designs that leverage out-of-the-box Service Now capabilities while managing necessary customization

• Minimum 10 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Minimum 8 years’ experience developing System Architecture, Software Architecture and Enterprise Architecture diagrams and associated technical specifications
• Thorough experience with Service Now Configuration Management Database (CMDB)
• Detailed experience with Service Now Common Service Data Model (CSDM)
• Extensive experience designing/implementing Service Now solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of Service Now integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using Service Now platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS Power Point
• TS/SCI with Polygraph
• BA/BS Degree

• ITIL 4 Foundation Certification
• Certified System Administrator (CSA)
• Certified Technical Architect (CTA) or the Certified Master Architect (CMA)
• TOGAF Certifications
• Working knowledge of DoD Architecture V 2.0 Frameworks
• AWS Certified Solution Architect certification
• Service Now developer certification, preferably Certified System Administrator (CSA)

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

The Proposed Salary Range For This Position Is $120,800 - $265,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.