System Administrator Level 3

Job Duties

• Analyze user requirements to derive software design and performance requirements
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day‑to‑day operation, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide in‑depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable operating systems) and install/load operating‑system software, troubleshoot, maintain integrity and configure network components along with implementing operating‑system enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

• US Citizen only
• TS/SCI clearance and polygraph required
• Fifteen (15) years’ experience as a systems architect in programs and contracts of similar scope, type, and complexity
• Bachelor’s degree in a technical discipline from an accredited college or university (or five (5) years additional SA experience may substitute for a bachelor’s degree)
• Provides support for implementation, troubleshooting and maintenance of information technology (IT) systems
• Manages IT system infrastructure and related processes
• Provides support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.; provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Provides support for the dispatch system and hardware problem and remains involved in the resolution process
• Configures and manages UNIX and Windows operating systems and installs/loads operating‑system software, troubleshoots, maintains integrity and configures network components along with implementing operating‑system enhancements to improve reliability and performance
• Also supports installation and maintenance of Cisco routers and switches in support of enterprise systems for the program

$95,023.30 – $

Compensation ranges encompass a total compensation package and are a general guideline only and are not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, candidate’s scope of relevant work experience, educational background, certifications, contract‑specific affordability, organizational requirements and alignment with local market data.

Our compensation includes other indirect financial components designed to support employees’ total well‑being, which should be considered when evaluating our competitive benefits package. These monetary benefits include medical insurance, life insurance, disability, paid time off, maternity/paternity leave, 401(k) company match, training/education reimbursements and other work/life programs.