System Administrator Level 3 Security Clearance

Job Duties

• Analyze user requirements to derive software design and performance requirements.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Support day‑to‑day operation, monitoring and problem resolution for client/server, storage, network devices, mobile devices, etc.
• Support escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization; perform system capacity analysis and planning.
• Provide in‑depth troubleshooting experience for IT systems.
• Provide detailed analysis and feedback to agency management and internal customers on escalated tickets.
• Provide support for the dispatch system, hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable operating systems) and install/load OS software, troubleshoot, maintain integrity, configure network components, and implement OS enhancements to improve reliability and performance.
• Support design of systems, mission architecture, and associated hardware.
• Possess working knowledge of system administration interdependencies as part of the Service‑Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware applications and software integration.

• US Citizens only.
• TS/SCI clearance and polygraph required.
• Fifteen (15) years’ experience as a System Administrator in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university required; up to five (5) years of additional SA experience may substitute.
• Strong support of IT systems implementation, troubleshooting and maintenance.
• Management of IT infrastructure and related processes.
• Experience supporting day‑to‑day operations, monitoring and problem resolution for client/server, storage, network devices, mobile devices, etc.
• Experience supporting dispatch systems and hardware, and involvement in resolution.
• Experience configuring and managing UNIX and Windows operating systems, installing/loading OS software, troubleshooting, maintaining integrity, configuring network components, and implementing OS enhancements.
• Experience supporting installation and maintenance of Cisco routers and switches in support of enterprise systems.

$95,023.30 - $ total compensation. Compensation ranges encompass a total compensation package and are a general guideline only, not guaranteed or implied. Determination of official compensation or salary depends on factors such as level of position, complexity of job responsibilities, geographic location, candidate’s scope of relevant work experience, educational background, certifications, contract‑specific affordability, organizational requirements and alignment with local market data.

Compensation includes other indirect financial components designed to support employees’ total well‑being: medical insurance, life insurance, disability, paid time off, maternity/paternity leave, 401(k) company match, training/education reimbursements and other work/life programs.

Intelli Genesis is committed to providing equal opportunity to all employees and applicants for employment. The Company is an Equal Opportunity Employer (EOE), and as such, does not tolerate discrimination, retaliation, or harassment of its employees or applicants based upon race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or any other protected characteristic under local, state, or federal law in any employment practice.

Such employment practices include, but are not limited to: hiring, promotion, demotion, transfer, recruitment, selection, disciplinary action, layoff, termination, rates of pay, or other forms of compensation and selection of training. Intelli Genesis is committed to the fair and equal employment of individuals with disabilities. It is the Company’s policy to reasonably accommodate qualified individuals with disabilities unless the accommodation would impose an undue hardship on the organization.

In accordance with the Americans with Disabilities Act (ADA) as amended, reasonable accommodations will be provided to qualified individuals with disabilities, when such accommodations are necessary, to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. This policy applies to all applicants for employment and all employees.