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Tier II Deskside Manager — Lead End-User IT Support; Hybrid
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-07-13
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
General Dynamics Information Technology in Bethesda, MD is seeking a Tier II Deskside Manager to lead the deskside support team supporting NIH. This onsite role requires guiding staff, managing operations, and driving service excellence in a fast-paced research environment.
You will oversee staffing, track SLAs/SLOs, develop playbooks, collaborate with IT teams, and ensure documentation accuracy. A technical degree and IT management certs are required, with strong leadership and clear
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