Technical Communication Specialist

# Technical Communication Specialist Black Canyon Consulting Full Timemid Washington, District of Columbia, USPosted Yesterday##

Role Overview Black Canyon Consulting is hiring a mid-level Technical Communication Specialist. This is a full-time role in Washington. Part of Black Canyon Consulting's Qa hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Mid-level Qa roles is $60k-$81k (based on 54 comparable listings).

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Google AnalyticsORBenefits Compliance Overview Black Canyon Consulting Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job description### Overview Black Canyon Consulting (BCC) is searching for an Technical Communication Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). This is a full-time position supporting the Clinical Trials.gov

program in Bethesda, Maryland.

The successful candidate will serve as a technical communications expert responsible for maintaining public-facing content, supporting Clinical Trials.gov users, developing educational resources, and ensuring compliance with federal regulations governing clinical trial registration and results reporting.

Duties & Responsibilities:

Job Responsibilities
* Manage and maintain Clinical Trials.gov Protocol Registration and Results System (PRS) account requests.
* Maintain and update Clinical Trials.gov public website content.
* Serve as a primary resource for users regarding registration, results submission, and regulatory requirements.
* Respond to daily customer inquiries submitted through the Clinical Trials.gov support channels.
* Perform quality assurance reviews of database support materials and public documentation.
* Develop and maintain Frequently Asked Questions (FAQs), policies, operating procedures, and style guides.
* Collaborate with software developers to implement enhancements to public-facing content and educational materials.
* Create and maintain user guides, tutorials, webinars, and training materials.
* Analyze customer feedback using tools such as Google Analytics, Qualtrics, or similar platforms to improve user experience.
* Coordinate with technical teams, customer support staff, and leadership to communicate new database functionality and policy changes.
* Support FOIA requests and data calls related to Clinical Trials.gov.
* Manage Office of Management and Budget (OMB) Paperwork Reduction Act documentation associated with Clinical Trials.gov.

Required skills and experience
* Bachelor's degree in Communications, Technical Writing, Information Science, Health Sciences, Computer Science, or a related field (or equivalent experience).
* Experience supporting online content for scientific, healthcare, or regulatory programs.
* Experience developing technical documentation for web-based applications.
* Excellent written and verbal communication skills.
* Demonstrated ability to translate complex technical concepts into user-friendly documentation.
* Experience collaborating with software developers and technical teams.
* Strong customer service skills supporting diverse user communities.
* Experience performing quality assurance reviews of online documentation and web content.
* Ability to prioritize multiple projects in a dynamic environment.###

Preferred Qualifications

Experience with one or more of the following is highly desirable:
* Clinical Trials.gov Protocol Registration and Results System (PRS)
* FDAAA 801
* 42 CFR Part 11
* NIH policies governing clinical trial registration and reporting
* Digital analytics tools such as Google Analytics or Qualtrics
* Scientific or biomedical information systems
* Technical communications supporting federal regulatory programs###

Preferred Qualifications
* Strong analytical and problem-solving abilities.
* Exceptional attention to detail.
* Ability to develop policies, procedures, and educational materials.
* Experience working with cross-functional technical teams.
* Ability to communicate effectively with both technical and non-technical audiences.
* Experience supporting scientific or biomedical databases.
* Ability to manage multiple priorities while maintaining high quality standards.

Benefits and Salary We attract the best people in the business with our competitive benefits package, including medical, dental, and vision coverage; a 401(k) plan with employer contribution; paid holidays, vacation, and tuition reimbursement.

We offer a competitive salary commensurate with experience and location. If you enjoy being part of a high-performing, professional, technology-focused organization, please apply today!
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