Director of Information Technology, and Transitions

Director of Information Technology, Openings and Transitions

• Full-time
• Job Type: Management
• Compensation: USD 165,000 - USD 185,000 per year

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one‑of‑a‑kind properties, the organization seeks a Director of Information Technology to lead technology readiness for new hotel openings, property transitions, major renovations, and high‑risk activation programs.

• Own technology opening readiness across six linked dimensions: best‑in‑class standards, modern tools and controls, infrastructure readiness, hotel systems readiness, operational readiness, and executive control.
• Apply, improve, and enforce opening playbooks, readiness gates, system standards, acceptance criteria, documentation, and reporting discipline.
• Use approved AI tools and automation to accelerate schedule analysis, meeting synthesis, document review, risk detection, action tracking, UAT preparation, defect burn‑down, and executive reporting.
• Coordinate network, Wi‑Fi, WAN/SD‑WAN, ISP, identity, endpoint staging, cloud voice, collaboration, low‑voltage backbone, security systems, AV, IPTV/casting, radios, payment devices, and property technology infrastructure.
• Drive PMS, POS, payments, spa, reservations, CRM, revenue, finance, procurement, HR/time‑keeping, engineering, housekeeping, guest messaging, sales/catering, reporting, interfaces, users, roles, data, and support readiness.
• Align technology completion with operational training and maintain mock service, sleep tests, simulations, local super‑user preparation, and property handover.
• Maintain a single source of truth for readiness, dependencies, decisions, blockers, owner commitments, evidence, open risks, contingency plans, and hyper‑care status.
• Build and maintain opening control rooms using structured trackers, meeting summaries, action logs, decision logs, readiness dashboards, and AI tools.
• Turn vendor updates, construction schedules, meeting notes, system matrices, and training plans into clear required‑by dates, risk flags, owner assignments, and executive‑ready summaries.
• Create repeatable workflows for status reporting, issue triage, document control, requirements extraction, readiness scoring, UAT planning, defect categorization, and knowledge transfer using AI and automation.
• Protect data governance, privacy, cybersecurity, and approval boundaries when using AI tools.
• Continuously improve the opening playbook based on lessons learned from each project.
• Own one integrated technology opening schedule across construction turnover, low‑voltage delivery, network readiness, hotel systems, operational training, UAT, cutover, and hyper‑care.
• Define 90‑day, 60‑day, and 30‑day readiness gates with clear acceptance criteria and escape drift that risks operational training, guest readiness, payment readiness, safety, or opening confidence.
• Maintain baseline, forecast, variance, operational impact, recovery path, and decision owner for every major schedule risk.
• Run structured weekly, daily, or command‑center cadences during opening‑critical periods and distressed programs.
• Drive completion of IT‑dependent construction and low‑voltage scope before systems testing, training, mock operations, and handover dates.
• Coordinate MDF/IDF readiness, cabling, rack elevations, patching, labeling, circuits, ISP handoff, Wi‑Fi surveys, network cutover, endpoint staging, and local support logistics.
• Track infrastructure dependencies for POS, PMS, payments, locks, access control, CCTV, AV, IPTV/casting, BMS/GRMS, guest Wi‑Fi, staff Wi‑Fi, radios, printers, phones, and back‑of‑house operations.
• Confirm that each operational space is technologically ready before training is scheduled.
• Require evidence‑based acceptance: as‑built documentation, test results, photos, sign‑offs, punch lists, defect aging, and named owners for unresolved items.
• Lead activation and configuration readiness for the modern hotel technology stack including PMS, POS, payments, reservations, spa, CRM, revenue, procurement, finance, HR/time‑keeping, engineering, housekeeping, guest messaging, sales/catering, reporting, and interfaces.
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