Senior Help Desk Engineer
Job in
Bethesda, Montgomery County, Maryland, 20814, USA
Listed on 2026-07-14
Listing for:
System One Holdings, LLC
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Senior Help Desk Engineer
Location:
Onsite 5 days a week in Bethesda, Maryland
Type:
Contract
Compensation: $80,000 - $95,000 annually
Contractor Work Model:
Onsite
Security Clearance: US Citizenship required
Responsibilities- Manage and coordinate the activities of the onsite and offshore help desk team.
- Serve as an escalation point for complex technical issues.
- Monitor ticket queues and ensure SLAs are met.
- Identify recurring issues and recommend process or infrastructure improvements.
- Collaborate with internal departments to support technology needs and initiatives.
- Maintain documentation and ensure knowledge sharing within the team.
- Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
- Strong knowledge of Windows environments, Office 365, and common business applications
- Experience managing hybrid or distributed support teams
- Excellent problem-solving and communication skills
- Familiarity with help desk ticketing systems and remote support tools
- Onsite work commitment of 40 hours per week
- Onsite support experience in a professional environment
Position Requirements
10+ Years
work experience
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