Sr. Software Engineer​/Technical Lead

Bethesda, United States | Posted on 07/12/2026

• Provide steady-state production support during business hours, including incident triage, resolution, and problem management.
• Monitor system health and performance and support agreed Service Level Agreements (SLAs).
• Manage configuration, release, and change control processes using Government-approved Dev Ops tools.
• Maintain data repositories, backups, and recovery procedures.
• Support integration with enterprise data feeds (e.g., nVision, NBS, Service Now) as currently implemented or as authorized.
• Provide application support and status reporting as required.
• Communicate regularly with Contracting Officer (CO), Contracting Officer Representative (COR) and key stakeholders on the progress including early and candid notification on risks and issues.
• Support modernization initiatives incrementally and subject to Government prioritization, funding availability, and authorization.
• Plan and execute consolidation of IC-specific instances into a single enterprise platform when directed by the Government.
• Support cloud adoption planning and migration activities as approved, including security and cost considerations.
• Implement automation, CI/CD pipelines, and architectural improvements as scoped and approved.
• Evaluate emerging technologies and provide recommendations. Any AI-enabled functionality shall comply with Federal AI governance requirements and shall not be implemented without written Government approval.
• Understand user’s preference and shipping history, offer personalized product recommendations to enhance user engagement and satisfaction.
• Improve customer experience as it relates to service requests and document management. Streamline the process by allowing minimal clicks and order tracking updates.
• Improve communication, efficiency, consistency, accuracy, timeliness, integrity, quality, and access to managed information across the enterprise. Monitor and update security protocols to prevent data breach.
• Develop EPLC (Enterprise Performance Life Cycle) based systems using Agile methodology, maintain systems with regular updates, provide both applications and end-user support, and improve the agility of software development and delivery.
• Increase compliance with Federal and Department Green IT goals and initiatives. Highlight eco-friendly green products to reduce environmental impact.
• Maintain applications high availability of 99.9% during the normal business hours.