User Experience Researcher

Overview

Black Canyon Consulting (BCC) is hiring a UX Researcher to lead user research efforts and provide actionable insights for our government clients as part of an IT/Product Modernization initiative for one of the largest public repositories of high throughput data sequencing. The role involves conducting user interviews, usability testing, and analyzing data to inform design decisions and enhance user experiences. Strong analytical skills, excellent communication, and a thorough understanding of user-centered design principles are essential.

• Identify and document key stakeholders and user personas for our highly visible data sequencing initiative
• Identify and document user personas
• Develop outreach strategy for new data model
• Conduct user research through interviews, surveys, and focus groups to gather insights on user needs and preferences
• Compile findings into actionable requirements for the updated data model development
• Prioritize requirements based on business goals and user needs
• Measure impact of the initiative on users’ sentiment
• Create help documents and other web content
• Create communication assets for stakeholder engagement and marketing
• Document product use cases
• Document product specifications and related data structures
• Prepare product wireframes and prototypes for engagement with stakeholders
• Plan and implement workshops and codeathons to refine data model components and related products

• Bachelor's degree in a relevant field; advanced degree desired
• 3+ years of UX Research experience
• 3+ years conducting interviews and gathering data
• 3+ years of experience with Figma, Adobe XD, or similar tools
• Strong oral and verbal communication skills

We offer a competitive benefits package that includes medical, dental and vision coverage, a 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Salary is competitive and commensurate with experience.