Desktop Support Manager

Job Summary

Leidos Health & Civil Sector is seeking a Hands‑On Desktop Support Manager to work onsite full-time in Bethesda, MD.

• Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
• Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

The Desktop Support Manager will lead a team of approximately 8–10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues. The position is not a traditional management‑only role; the manager will remain actively engaged in day‑to‑day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction.

Responsibilities include troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

• Associate's Degree with 12 years of experience, Bachelor’s in Computer Science/Information Technology, or equivalent combination of education and experience.
• Minimum 3 years of leadership, supervisory, or team‑lead experience.
• Extensive hands‑on enterprise desktop engineering and support experience.
• Advanced troubleshooting and technical problem‑solving skills demonstrated during the interview process.
• Comfortable performing hands‑on technical work in addition to personnel management responsibilities.

• Windows 11 enterprise environments
• Active Directory, Group Policy, DNS, and DHCP
• Endpoint security technologies including encryption, antivirus, firewall management, and patching
• Desktop imaging and automated deployment tools
• Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
• Service Now or similar IT Service Management platforms
• Root cause analysis and incident management

• CompTIA Security+, Network+, or equivalent
• ITIL Foundation (preferred)
• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent)

• Experience supporting Federal, NIH, or HHS environments.
• Experience managing desktop virtualization environments.
• ITIL Foundation certification.
• Microsoft enterprise certifications.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.