Technical IT Support Specialist - Staff (Job 1406

Technical IT Support Specialist - Staff (Job 1406)

Bethesda, Maryland

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.

DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

The IT Support Specialist is responsible for delivering high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands‑on and remote support for desktop and mobile computing environments, ensuring the secure configuration, deployment, maintenance, and troubleshooting of IT equipment and software. The specialist serves as a key point of contact for resolving technical issues, managing service requests through a ticketing system, and supporting organizational IT initiatives and special projects.

• Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
• Providing enhanced VIP desktop and user support service.
• Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
• Providing software support for users of NIH-provided applications (as identified by the task).
• Ability to work well under pressure and meet deadlines as needed.
• Ability to lead/track special projects
• Using an IT ticket system, responsible for receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re‑assigning them to a technical specialist for action, and closing out with the customer and in the ticketing system.

• Bachelor's and 4 years or Associate's degree and 6+ years of technical support or a HS diploma with 8+ years of relative experience
• Experience with current desktop and laptop computers.
• Experience supporting various operating systems – expertise should include Windows 10 and 11; macOS (ideally 14 or higher);
  Linux (Ubuntu preferred)
• 3+ years of technical support experience in Microsoft suite