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IT Service Desk Team Lead - Full-Flex & Growth

Job in Bethesda, Montgomery County, Maryland, 20811, USA
Listing for: General Dynamics Information Technology
Full Time position
Listed on 2026-08-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 85000 USD Yearly USD 60000.00 85000.00 YEAR
Job Description & How to Apply Below

General Dynamics Information Technology is seeking an IT Service Desk Agent in Bethesda, MD to provide phone and remote IT support for NIH. The role emphasizes customer service, incident handling in Service Now, and adherence to SOPs while coordinating with multiple teams.

The position requires an associates degree or equivalent with relevant experience, plus strong Windows/Mac, O365, AD, and network skills. On-site with potential hybrid scheduling, GDIT offers growth and benefits.

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