IT Service Desk Team Lead: Drive ServiceNow Operations
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-04
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
General Dynamics Information Technology (GDIT) seeks an IT Service Desk Team Lead in Bethesda, MD to develop, lead, and motivate a team of Service Desk professionals delivering high customer satisfaction while meeting SLAs. Reports to the Service Desk Manager with frequent interaction with customers and peers.
Responsibilities include daily operations, staff scheduling, training coordination, and use of Service Now for reporting. NIH Public Trust clearance may be required.
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