IT Field Support Services Technician

As Cohn Reznick grows, so do our career opportunities. As one of the nation’s top professional services firms, Cohn Reznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do!

Cohn Reznick helps organizations optimize performance, manage risk, and maximize value through Cohn Reznick LLP (assurance services) and Cohn Reznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients’ unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia.

We currently have an exciting career opportunity for an
IT Field Support Services Technician
to join the team in our Bethesda office.

Cohn Reznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected tobe thoughtful and intentional in how they create opportunities for in-person collaboration. While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office/together in person on average 3 days a week.

At Cohn Reznick ,we’reunitedbyaccommonmissiontocreategainopportunity, value, and trust for our clients, our people, and our communities.

Whetherit’sworking alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm.

We believeit’simportant to balance work with everyday life – andmake timefor enjoyment and fun. We invest in a robust

Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.

Responsibilities include but not limited to:

• Partnering with the IT Service Deskto resolve user issues in the offices
• Identifying and documenting solutions for knowledge base articles
• Adhering to established ITSM processes when responding to Cohn Reznick’s IT support structure involving Incidents, requests, tasks, etc.
• Providing on-site user support to troubleshoot and resolve issues involving hardware, software, connectivity, etc
• Coordinating with and escalating problems to more subject matter experts (when necessary) to resolve a user’s issues
• Utilizing remote management tools to assist users and resolve issues
• Assisting international users with network and file access
• Working with Office Services and Facilities Teams to support the technology services being provided in offices
• Working in our Baltimore, MD, Bethesda, MD, and Tyson’s Corner VA offices. There, you will directly work (both in person and virtually) with Cohn Reznick’s user community to resolve their technology issues.

• Effectively communicate (both verbally and in written form) to people at all levels of the Firm
• Work collaboratively with IT management and peers on projects
• Work independently and manage multiple tasks simultaneously
• Maintain an organized and efficient work area,
• Manage all necessary technology supplies and equipment used in the office
• Work in an effective and consistent manner while maintaining compliance with established directives, policies, and best practices
• Maintain a professional manner and appearance in the workplace
• Demonstrate integrity at all times (both in and outside the workplace)
• Maintain confidentiality, security discretion regarding all firm issues and information
• Possess the ability to apply critical thinking and a methodical approach to problem identification and resolution
• Manage support tickets assigned to them, ensuring their timely update and resolution
• Travel to other office locations as needed

• Installation and maintenance of Windows operating systems
• Local Area Networking (LAN) and TCP/IP concepts and tolls – specifically those…