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IT Service Desk Specialist II — Elevate End-User Tech
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-10
Listing for:
EmergencyMD
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Nalu Federal is seeking an IT Service Desk Specialist Level II to provide frontline support for end users across hardware, software and systems. The role emphasizes escalation to Tier 3 with strong diagnostic skills and a customer-focused approach.
Ideal candidates have a Bachelor’s degree and several years of service desk experience, with attention to security designations and industry certifications. This is a demanding support role requiring effective communication and problem-solving across
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