Technical IT Support - Analyst (Job 1418
Listed on 2026-08-11
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IT/Tech
Data Analyst, IT Business Analyst, Business Systems & Technology Analysis
About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
This role is part of a lean, highly integrated team consisting of an Application Developer, Business Analyst, and Project Manager who work closely together to deliver technology solutions that meet evolving business needs. The position requires daily interaction with clients and stakeholders to gather requirements, translate business needs into technical solutions, provide user support and training, and ensure successful application delivery.
Success in this role depends on strong communication and collaboration skills, especially with non-technical audiences, while working effectively across cross-functional teams.
- Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
- Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
- Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
- Ability to design, configure, and maintain low-code business applications, including Google App Sheet and Google Sites, to improve business processes and operational efficiency.
- Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
- Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
- Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
- Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
- Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
- Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
- Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
- Collaborate with developers, system administrators, and technical teams to elevate complex issues requiring application, interface, or backend modifications.
- Maintain accurate records of incidents, service requests, and resolutions within the organization’s IT Service Management (ITSM)…
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