More jobs:
SME Help Desk Technician
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-12
Listing for:
Bristol Bay Native Corporation
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Posted Friday, August 7, 2026 at 5:00 AM
We are Vista Global Solutions, LLC (VGS) a healthcare consulting firm specializing in IT solutions for several military installations and federal agencies across the nation.
VGS is seeking a Helpdesk Technician to join our team in Bethesda, MD.
The SME Helpdesk Technician serves as the senior technical authority for Yubi Key enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise.
Responsibilities- Develop Knowledge Base articles and troubleshooting guides.
- Design and deliver Yubi Key training to Government Help Desk personnel.
- Support User Acceptance Testing activities.
- Investigate and resolve complex enrollment issues.
- Coordinate with Agency Help Desk leadership.
- Develop escalation procedures and support workflows.
- Identify recurring technical issues and recommend process improvements.
- Track and report technical support trends.
- Bachelor's degree in Information Technology or related discipline.
- Minimum of eight (8) years of experience providing enterprise technical support.
- Experience supporting MFA technologies and authentication platforms.
- Strong customer service and training skills.
- Experience developing technical documentation.
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