AV Technician, Associate

Job Title: AV Technician, Associate

Location: Bethesda (On-site with occasional after-hours support)

Clearance: Public Trust

Onsite: 5 Days

Sponsorship: No sponsorship will be provided now or in the future.

We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, helpdesk support, and end‑user training for audio/video conferencing systems across multiple facilities. This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast‑paced IT support environment.

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
• Support integrated AV environments including Polycom / BOSE conferencing systems, Meeting Owl conferencing devices, Click Share wireless presentation and conferencing systems, digital projectors and presentation systems, integrated microphones, speakers, cameras, and control panels, HDMI/USB‑based room connectivity solutions.
• Provide operational support for hybrid meetings (virtual and onsite) utilizing Microsoft Teams and Zoom.
• Configure and troubleshoot conference room peripherals including wireless presentation devices, USB conferencing bridges, audio DSPs, network‑connected AV devices, video switching and signal distribution equipment.
• Support executive‑level meetings, webinars, town halls, scientific reviews, and special events requiring high‑availability AV operations.
• Perform conference room readiness checks prior to meetings: audio/video functionality validation, connectivity verification, firmware/software updates, peripheral testing, presentation support.
• Provide real‑time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
• Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
• Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.
• Recommend modernization strategies and technology improvements for conference room and collaboration environments.

• Provide technical support for Microsoft 365 collaboration environments including Microsoft Teams Rooms, Outlook calendaring integration, SharePoint collaboration access, and One Drive collaboration support.
• Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.
• Support interoperability between conferencing platforms and enterprise collaboration systems.
• Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.
• Assist with user access and permissions for collaboration platforms as directed by leadership.

• Deliver high‑quality customer service and white‑glove executive support for leadership meetings and mission‑critical events.
• Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.
• Develop and maintain user documentation, quick reference guides, SOPs, and training materials.
• Conduct one‑on‑one and group training sessions related to conferencing technologies and collaboration tools.
• Provide proactive communication and follow‑up regarding support tickets, outages, and meeting support activities.
• Respond to escalations and customer issues within established Service Level Agreements (SLAs).
• Maintain professionalism and composure while supporting high‑visibility meetings and time‑sensitive events.