IT Service Desk Team Lead — Lead a High-Performing Support Team (Hybrid
Job in
Bethesda, Montgomery County, Maryland, 20811, USA
Listed on 2026-08-22
Listing for:
General Dynamics - IT
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
General Dynamics - IT is seeking an IT Service Desk Team Lead in Bethesda, MD to develop, lead, and motivate a team of Service Desk professionals delivering high customer satisfaction while meeting SLAs. The role reports to the Service Desk Manager and involves regular interaction with customers, peers, and leadership.
Responsibilities include daily operation of the Service Desk, staff scheduling for core hours, and collaboration with training and knowledge teams to keep procedures up-to-date.
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