FLEX Senior Manager, Resiliency & Recoverability

** Additional Information*
* ** Job Number*
* ** Job Category
** Information Technology

** Location
* * 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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** Schedule
* * Full Time

** Located Remotely?
** Y

** Position Type
** Management

** Pay Range:**  $48.26-$80.76 per hour

** Expiration Date:
** 09/09/2026

This is a temporary position.

The assignment duration is through August 30, 2027.

** JOB SUMMARY*
* The FLEX Senior Manager, Resiliency & Recoverability is responsible for leading the planning, coordination, execution, governance, and continuous improvement of Marriott's enterprise recovery exercise and recoverability program. This role serves as a key leader in validating the organization's ability to recover critical technology services and applications from disruptive events while strengthening overall operational resilience.

The position partners across Global Technology, Cybersecurity, Infrastructure, Engineering, Product, Service Operations, Risk, Compliance, and business stakeholders to support recovery planning and recovery readiness strategies, coordinate enterprise-scale recovery exercises, assess recovery readiness, identify capability gaps, and drive corrective actions. The Senior Manager is responsible for ensuring recovery capabilities are tested, measured, and continuously improved through governance, reporting, risk management, and recovery assurance activities.

Success in this role is achieved through program leadership, stakeholder engagement, governance, and coordination across technology teams rather than direct ownership of technical recovery engineering activities.

Due to the nature of resiliency and recoverability activities, this role is expected to support planned recovery exercises and, when needed, live recovery events. This may require occasional availability outside of standard business hours. Periodic travel may be required to support recovery exercises, planning sessions, operational activities, or partner sites.

** CANDIDATE PROFILE*
* ** Education and Experience*
* ** _Required_*
* + 7+ years of experience in disaster recovery, operational resiliency, business continuity, technology governance, technology risk management, program management, or related disciplines.

+ 5+ years of leadership experience managing complex enterprise programs, operational processes, governance functions, or cross-functional initiatives.

+ Bachelor's degree or equivalent combination of education and experience.

+ Experience planning, coordinating, and leading enterprise-scale disaster recovery exercises, recovery testing activities, or resiliency validation programs.

+ Experience coordinating recovery, resilience, or operational readiness activities across multiple technology domains and stakeholder groups.

+ Experience developing executive communications, governance reporting, and program-level presentations for senior leadership.

+ Demonstrated ability to influence stakeholders and drive outcomes in a highly matrixed environment.

+ Strong written, verbal, facilitation, and presentation skills.

** _Preferred_*
* + Experience leading enterprise resiliency, recoverability, disaster recovery, or operational resilience programs in a global organization.

+ Working knowledge of enterprise technology environments, including infrastructure, cloud services, applications, and operational platforms sufficient to facilitate recovery planning, testing, and stakeholder coordination.

+ Experience leading and facilitating enterprise recovery exercises, technology recovery testing programs, and tabletop simulations.

+ Experience developing recoverability governance frameworks, readiness assessments, recovery metrics, KPIs, KRIs, and maturity models.

+ Knowledge of technology risk management, audit, compliance, and regulatory requirements related to business continuity and disaster recovery.

+ Experience managing corrective action programs, risk remediation efforts, and continuous improvement initiatives.

+ Understanding of application dependency mapping, recovery objectives, service restoration strategies, and operational resilience practices.

+ Familiarity with IT service management and technology governance frameworks.

+ ITIL v4 certification or equivalent industry certification preferred.

** CORE WORK ACTIVITIES*
* ** Recovery Exercise Program Leadership*
* + Leads the enterprise recovery exercise program, including strategy, planning, scheduling, execution, governance, and reporting.

+ Plans, coordinates, and facilitates disaster recovery exercises, recovery simulations, failover testing, technical recovery validations, and tabletop exercises.

+ Develops and manages exercise plans, objectives, schedules, stakeholder engagement activities, and execution milestones while coordinating participation across technology, business, and vendor teams. Serves as the central program lead during recovery exercises, facilitating execution activities, issue resolution, communication, escalation management, and decision-making.

+ Maintains…