Business Analyst

Management And Program Analyst (Artificial Intelligence)

The working/organizational title of this position is Business Analyst. The Business Analyst improves how CPSC operates by understanding business needs, analyzing data, and translating those needs into clear requirements for a variety of solutions (e.g., technology, automation, business process re-engineering, training, etc.). This position is responsible for establishing the requirements for complex technical initiatives that support the CPSC's mission and enterprise modernization goals.

The Business Analyst collaborates with stakeholders to define a project's scope, technical and functional requirements, and success criteria.

The Business Analyst will:

• Meet with stakeholders to learn goals, pain points, and current processes.
• Lead requirements gathering specifically for Artificial Intelligence (AI)/Machine Learning (ML)-enabled products, including model objectives, training data needs, performance thresholds, evaluation metrics, and human-in-the-loop requirements. This includes developing user stories, acceptance criteria, and process mapping.
• Develop functional and non-functional requirements for systems incorporating machine learning, natural language processing, or predictive analytics.
• Partner with data engineers, data scientists, IT specialists, and program managers to define data ingestion, labeling, feature engineering, and data quality requirements that support ML model development.
• Analyze data suitability for algorithmic use and identify data biases, gaps, or limitations.
• Support solution design:
  Work with product, engineering, and business partners to ensure proposed solutions will solve the problem.
• Participate in model documentation, reproducibility reviews, model cards, and versioning under agency AI governance processes.
• Ensure AI/ML solutions align with EO 14110 (Safe, Secure, Trustworthy AI), OMB M-24-10, GAO's AI Accountability Framework, and CPSC's data governance policies.
• Implement human-centered and values-driven AI design, incorporating transparency and responsible use principles.
• Facilitates stakeholder alignment through regular briefings, status updates, and decision-support materials. Prepares and presents project reports, risk assessments, and performance dashboards to ensure transparency and accountability.
• Monitor deployed AI/ML solutions for performance drift, data pipeline failures, bias reemergence, or security vulnerabilities.
• Assess organizational readiness for AI integration and lead stakeholder engagement to ensure alignment with mission needs.
• Identify business process changes required for safe and effective AI deployment, including training needs and change-management considerations.
• Perform additional duties as assigned in support of the CPSC's mission and operational objectives.