Civilian Technician

Customer Service Representative

Serve as the Customer Service Representative for civilian pay providing technical guidance to civilian employees. Resolve civilian payroll issues and timekeeping issues. Serve as the agency intermediary between the customers (serviced clientele) and the Defense Finance and accounting Services (DFAS) payroll processing centers. Provide technical assistance to command and timekeepers regarding the operations of the online Defense Civilian Payroll System (DCPS).

Review time and attendance data that may impact pay, such as; electronic funds transfers (EFT), leave, taxes, benefits, for accuracy. Review and interpret a wide range of payroll laws, policy, regulations, and directives. Conduct special studies and work on projects, which address pay problems/issues encountered across management functional lines for the elimination or reduction of similar problems. Utilize a variety of automated attendance/payroll/accounting systems such as;
Automated Time and Attendance System (ATAAPS), Defense Civilian Payroll System (DCPS), General Fund Enterprise System (GFEBS) to enter and retrieve data.