Delivery Partner

Position Type:
Full Time + Benefits (Medical, 401K, PTO etc)

Job Description:

Role Overview:

The Delivery Manager is a senior leadership role responsible for the end-to-end delivery of complex digital and technology solutions to our clients, specifically within the hospitality domain. The ideal candidate will have a strong background in OPERA PMS, AWS engineering, and Agile delivery methodologies, with proven expertise in P&L ownership, stakeholder management, and cross-functional team leadership. The ideal candidate will be a strategic leader, an expert problem-solver, and a client-facing executive who can build and nurture strong relationships while ensuring flawless execution and sustainable growth.

• OPERA PMS and AWS: Showcase in depth knowledge in Hospitality Domain and lead end to end delivery of projects using OPERA PMS and cloud native architecture on AWS.
• End-to-End Delivery: Oversee the successful delivery of multiple, concurrent projects and programs from initiation to completion, ensuring they meet client expectations, budget, and timeline.
• Agile Governance: Implement and champion Agile principles and practices (e.g., Scrum, Kanban, SAFe) ablish and maintain effective delivery governance models that provide transparency and control.
• Team Leadership: Lead, mentor, and coach a diverse team of project managers, scrum masters, product owners, and technical leads. Foster a culture of high performance, continuous improvement, and psychological safety.
• Problem-Solving: Act as the ultimate escalation point for delivery challenges. Remove impediments and make critical decisions to keep projects on track.
• Quality Assurance: Ensure the quality of deliverables by establishing and monitoring key performance indicators (KPIs) and quality gates throughout the delivery lifecycle. Ensure compliance with hospitality industry standards and data privacy regulations.

• Financial Accountability: Own and manage the P&L for a portfolio of client accounts, including revenue forecasting, budget management, cost control, and profitability analysis.
• Commercial Strategy: Develop and execute commercial strategies to drive account growth, identify new business opportunities, and expand existing engagements.
• Pricing & Negotiations: Lead pricing, contract negotiations, and SOW (Statement of Work) creation, ensuring commercial terms are favorable and aligned with business objectives.
• Risk Management: Proactively identify and mitigate commercial and financial risks across all projects and accounts within the portfolio.
• Reporting: Provide regular, accurate financial reporting and performance updates to senior management.

• Strategic Partnership: Serve as the primary point of contact and trusted advisor for senior-level client stakeholders. Build and maintain long-term, strategic relationships.
• Client Satisfaction: Proactively manage client expectations and ensure a high level of client satisfaction (CSAT) through regular communication, performance reviews, and value demonstration.
• Value Realization: Work with clients to define and measure business outcomes, ensuring that our solutions deliver tangible value and achieve their strategic objectives.
• Business Development: Partner with sales and account teams to identify and close new business opportunities within existing client relationships.

• Resource Planning: Collaborate with resource managers to ensure the right talent is assigned to projects and that team capacity is optimized.
• Performance Management: Conduct performance reviews, provide constructive feedback, and support the career development of team members.
• Talent Acquisition: Participate in the recruitment and onboarding of new delivery talent, helping to build a high-performing team.
• Cross-Functional Collaboration: Foster a collaborative environment with other internal teams, including technology, product, design, and sales.

• Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.
• 15+ years of experience in IT/digital…